Shipping Terms

Shipping Policy

• Payment Methods: We accept various online payment methods. Cash on delivery is also available (where supported).
• Returns: Please refer to our Return & Exchange Policy below.
• Customer Support: If you have any questions after receiving your order, contact our 24/7 online customer service.

Logistics Terms

1. Shipping Cost: Free shipping on all orders.
2. Processing Time: Orders are processed within 3 working days. We ship on weekends and public holidays as well.
3. Delivery Time: Estimated arrival within 7–10 working days after order processing.
4. Signing Instructions:
   • Please provide a valid address and phone number where you can receive the package.
   • Inspect the package upon delivery. Check for intact outer packaging, correct item quantity, and complete documentation. If the box is damaged or tampered with, you may refuse delivery.
   • If you cannot sign in person, you may authorize someone else at the same address. The courier delivers to the address, not to a specific person.
   • Orders cannot be modified after confirmation. Please ensure your address and phone number are correct.
5. Undeliverable Orders: If a package cannot be delivered due to incomplete information, the courier will hold it for 5 days. We will notify you by email. If we receive no response within 5 days, the order will be returned to us and refunded.

Return & Refund (Shipping Section)

• Defective items: You may request a full refund.
• Return conditions: Items must be returned in original condition with all accessories, packaging, and documents. If a physical invoice was issued, it must be returned as well.
• Refund processing: Once the returned item is received, we will process your refund within 15 working days.

FAQ
Q1: Can I choose a specific delivery time?
A1: Delivery times depend on the carrier used.
Q2: How do I complain about a courier?
A2: Contact the carrier directly using the information in your order.
Q3: How long does delivery take?
A3: Typically 7 working days from dispatch (excluding Sunday).
Q4: What should I check when signing?
A4: Ensure the outer packaging is intact. Refuse if damaged.
Q5: Do I need to show ID to receive the package?
A5: No, but the courier may deliver to anyone at the address.
Q6: Someone else signed for my order – what now?
A6: Contact the courier company directly.
Q7: How can I track my order?
A7: Use the tracking number provided in your shipping confirmation.

For any questions, email us at service@mail.corecaort.com – we are here 24/7.